Privacy Policy

Welcome to the "iTourTranslator AR Glasses" service! We value your privacy and the protection of your personal information. This privacy policy applies to your access and use of the "iTourTranslator AR Glasses" services through any means.

You can use the "iTourTranslator" app in conjunction with the iTourAR glasses series purchased from our official store. The "iTourTranslator" app provides features such as bilingual simultaneous translation (mobile) and bilingual simultaneous translation (glasses) (collectively referred to as "iTourTranslator products or services"). The specific services you receive from "iTourTranslator AR Glasses" may vary depending on the version of the "iTourTranslator AR Glasses" you use. Please read this privacy policy carefully and ensure you fully understand and agree before using the "iTourTranslator AR Glasses" services. By using "iTourTranslator AR Glasses," you agree to the "iTourTranslator AR Glasses" privacy policy. If you or your guardian do not agree with any part of this privacy policy, you should immediately stop using the services.

This privacy policy is designed to help you understand what data we collect, why we collect it, what we do with it, and how we protect it. Please read this privacy policy carefully and ensure you fully understand and agree before using the "iTourTranslator AR Glasses" services. By using "iTourTranslator AR Glasses," you agree to the "iTourTranslator AR Glasses" privacy policy. If you or your guardian do not agree with any part of this privacy policy, you should immediately stop using the services.

Please note: When you use third-party products and services through "iTourTranslator AR Glasses" or use "iTourTranslator AR Glasses" through third-party products or services (third parties include but are not limited to software service providers, smart device providers, or system service providers), the third party may collect your personal information separately. If you provide your personal information to the third party, your information will be subject to that third party's privacy policy.

This privacy policy will help you understand the following:

1.What information we collect and how we use it.

2.How we share, transfer, and publicly disclose your personal information.

3.How we store and protect your personal information.

4.Your rights.

5.Third-party services.

6.How we handle minors' personal information.

7.How this privacy policy is updated.

8.How to contact us.

We understand the importance of personal information to you and recognize that effective protection of your information is the cornerstone of our business's healthy and sustainable development. Thank you for using and trusting the "iTourTranslator AR Glasses"! We are committed to maintaining your trust by adhering to the following principles to protect your personal information: the Principle of Responsibility Consistency, the Principle of Purpose Specification, the Principle of Choice and Consent, the Principle of Data Minimization, the Principle of Security Assurance, the Principle of Participation, and the Principle of Transparency.

We solemnly promise that we will adopt industry-standard security measures to protect your personal information.

I.How We Collect and Use Your Personal Information

Personal information refers to any information recorded electronically or otherwise that can identify a specific individual, either alone or when combined with other information, or reflect the activities of a specific individual. Information unrelated to you personally, such as translation data, does not constitute personal information.

To provide you with better service, we collect and use your personal information in the following ways when you use the following services, features, or settings:

1.Information You Provide Directly and Information We Collect Automatically

The functions of the "iTourTranslator AR Glasses" are divided into core business functions, additional business functions, and third-party services. Core business functions include bilingual simultaneous translation (mobile), bilingual simultaneous translation (glasses), and third-party services include third-party human translation services, etc.

1.Location Information

For QR code pairing, the AR glasses sold by "iTourTranslator" use QR code scanning for Bluetooth pairing.

2.Log Information

When you use the translation services of "iTourTranslator AR Glasses," our servers automatically record your log information, including error reports, feedback, uploaded image information, IP address, language used, hardware device information, operating system version, network operator information, and the date, time, and duration of your service access. To provide you with more convenient services and continuously improve the "iTourTranslator AR Glasses" products and services, we may use browser network storage mechanisms (including HTML5) and application data caches to collect and store information from your device locally.

We may analyze your preferences and habits based on the above information, and we may also combine the characteristic information you provide in the "iTourTranslator AR Glasses" with information (including personal information) from other "iTourTranslator AR Glasses" services to better meet your needs with the overall "iTourTranslator AR Glasses" experience.

3.Album Access Permission

For [Feedback] purposes, users may need to select local images for upload. This helps us gather more feedback to quickly identify issues, optimize functions, and provide better service to users.

4.Microphone Access Permission

For [Bilingual Simultaneous Translation (Mobile)], microphone audio input is used for audio-to-text conversion. This information is then sent to third-party translation service providers, such as Microsoft, Google, and Baidu. You authorize us to analyze, recognize, and translate this data. To provide more accurate translation services, we may conduct research related to the

5.Phone Access Permission

For [Contact Us], you can directly call our customer service number to get in touch with us.

6.Wi-Fi Access Permission

For [Switching Wi-Fi on Glasses], we obtain a local Wi-Fi list and transmit the Wi-Fi name to the glasses via Bluetooth to switch the Wi-Fi on the glasses.

7.Network Access Permission

Used to access the app and obtain basic data.

8.Device Information

During the secure operation of the software and services, we collect your device information, which includes device model, network identifiers, and network access information related to device performance. Some device information may be collected through third-party SDKs.

Special Note: Device information is also typically used for anti-cheating measures and to determine if the account is operating in a secure environment. Some information may also be used for information pushing and sharing. Currently, most phone systems support changes to device identifiers; please refer to the manufacturer's instructions for specific methods.

2. Anonymization or De-identification of Personal Information

After collecting your personal information, we will promptly apply technical measures to anonymize or de-identify the data. Without disclosing your personal information, iTourTranslator reserves the right to mine, analyze, and utilize (including commercial use) the anonymized user database.

3.Device Permission Requests

During the provision of services, iTourTranslator will access certain device permissions. Below are the permissions requested by iTourTranslator, their associated business functions, purposes for accessing these permissions, and situations where we seek your consent before accessing these permissions:

You can choose to disable some or all of these permissions in your device settings, thereby refusing iTourTranslator the collection of corresponding personal information. The display and disabling methods for permissions may vary between different devices; please refer to the instructions or guidelines provided by your device and system developers.

4.Legitimate Interests

We may use your information for security prevention and fraud monitoring, to prevent, detect, and investigate fraud, security threats, illegal activities, or violations of our agreements, policies, or rules, in order to protect your, our, or our affiliates', partners', and the public’s legitimate interests.

5.Other Uses

If we need to use your information for purposes not stated in this privacy policy, we will seek your prior consent. Similarly, if we intend to use information collected for specific purposes for other purposes, we will also seek your prior consent.

II.How We Share, Transfer, and Disclose Your Personal Information

1.Sharing and Disclosure with Your Consent

We handle your information with high diligence. After obtaining your explicit consent, we may share your personal information with other parties. We may also share your personal information in accordance with legal regulations, legal procedures, mandatory government requirements, or judicial orders.

2.Sharing with Authorized Partners

To achieve the purposes stated in this privacy policy, some of our services are provided by authorized partners. We may share certain personal information with our partners to offer better customer service and user experience. We will only share your personal information for legitimate, necessary, specific, and clear purposes and only the information necessary for providing the services. Our partners are not authorized to use the shared personal information for any other purposes.

3.Consent to Share with Third-Party Providers

You consent to us sharing information with the following types of third-party authorized partners:

  • Machine Translation Service Providers: iTourTranslator AR Glasses integrates third-party machine translation services. We will share your submitted voice information with machine translation service providers, including Microsoft, Google, and Baidu.

    • 4.Data Security and Confidentiality

    For companies, organizations, and individuals with whom we share personal information, we will investigate their data security environment, sign strict confidentiality agreements, and require them to handle personal information according to our instructions, this privacy policy, and other relevant confidentiality and security measures.

    5.Restrictions on Transfer of Personal Information

    We will not transfer your personal information to any company, organization, or individual other than iTourTranslator AR Glasses and its affiliates, except in the following cases:

  • With Your Explicit Consent: If we obtain your prior consent.
  • Legal Requirements: To comply with legal regulations, legal procedures, mandatory government requirements, or judicial orders.
  • Business Transactions: In the event of mergers, divisions, liquidations, acquisitions, or sales of assets or business, your personal information may be transferred as part of such transactions. We will ensure the confidentiality of the information during the transfer and make every effort to ensure that the new entity holding your personal information remains bound by this privacy policy, or otherwise we will require the entity to obtain your consent again.

    • 6.Public Disclosure of Personal Information

    We will only disclose your personal information in the following circumstances:

  • With Your Explicit Consent: If we have obtained your consent.
  • Legal or Regulatory Requirements: In compliance with laws, regulations, legal procedures, litigation, or mandatory requirements from government authorities.

    • 7.Information You Share with Others

    The growth of iTourTranslator AR Glasses is thanks to contributions from users like you. We appreciate your feedback and contributions to data updates and intelligence sharing. You can provide feedback, evaluations, and other contributions through iTourTranslator AR Glasses to help more translation users enjoy better information.

    8.Exceptions to Consent for Sharing, Transfer, and Disclosure

    Sharing, transferring, or disclosing personal information without prior consent is allowed in the following situations:

  • National Security and Defense: When directly related to national security or defense.
  • Public Safety and Health: When directly related to public safety, public health, or major public interests.
  • Criminal Investigations and Legal Processes: When directly related to criminal investigations, prosecutions, trials, or execution of judgments.
  • Protecting Major Interests: To protect the major legal rights of individuals or others, such as life and property, where obtaining consent is impractical.
  • Publicly Available Information: When collecting personal information from information that is legally and publicly available, such as news reports and government disclosures.

    • III.How We Store and Protect Your Personal Information

    1.Data Retention

    1.While you use the “iTourTranslator AR Glasses,” we will continuously retain your personal information. If you choose to deactivate your account or delete the information, we will retain it in accordance with cybersecurity laws and regulations. After deactivating your account or deleting the information, we will no longer use your personal information for commercial purposes, but we may use the anonymized data for analysis.

    2.Security Measures

    1.Principle of Minimization

  • We follow the principle of data minimization by collecting, using, storing, and transmitting only the information necessary for our services. We inform you of the purposes and scope of information usage through our user agreements and privacy policy.

    • 2.Information Security

  • We take information security very seriously. We have established a dedicated team responsible for developing and applying various security technologies and procedures. We conduct background checks on key security personnel and have set up a comprehensive information security management system and internal incident response mechanisms.
  • We implement industry-standard security measures and technologies to protect your personal information from loss, unauthorized access, disclosure, use, damage, or leakage. We use encryption technologies to ensure data confidentiality and trusted protection mechanisms to prevent malicious attacks.

    • 3.Employee Training and Access Control

  • We train our employees on data security awareness and conduct assessments to enhance their understanding of the importance of protecting personal information. We implement identity verification and access controls for employees handling personal information and require confidentiality agreements with employees and partners who access your information. Violations of these agreements result in immediate termination of collaboration with “iTourTranslator AR Glasses” and legal consequences. We also enforce confidentiality requirements for departing employees.

    • 4.Internet Security Awareness

  • Please be aware that the internet is not an absolutely secure environment. When interacting with other users via embedded third-party social software, emails, or text messages through “iTourTranslator AR Glasses,” the transmission of information may not be fully encrypted by third-party software. Ensure you protect your personal information.

    • 5.Limitations of Internet Security

  • Despite our best efforts to enhance security measures, we cannot guarantee 100% security due to technological limitations, rapid advancements, and potential malicious attacks. Please understand that security issues may arise in systems and networks beyond our control. In the event of a data breach, loss, or damage, we will activate the highest level of emergency response, involving multiple departments including security, government relations, and legal teams.

    • 3.Notification of Security Incidents

    1.Incident Response

  • We have developed an emergency response plan for cybersecurity incidents, including system vulnerabilities, viruses, network attacks, and intrusions. Upon discovering a threat to network security, we will immediately initiate the response plan, take corrective measures, and report to relevant authorities as required.

    • 2.Handling Major Security Incidents

  • Personal information breaches, damage, or loss are classified as major security incidents. We will regularly conduct security drills and prepare response plans to prevent such incidents. If an incident occurs, we will prioritize the response, form an emergency team, and work swiftly to investigate and mitigate the damage.

    • Post-Incident Communication

  • After a personal information security incident, we will inform you promptly of the situation, potential impacts, the measures we have taken or will take, and advice on mitigating risks. We will notify you through in-app messages, SMS, phone calls, emails, or other contact methods you have provided. If direct notifications are impractical, we will use reasonable and effective methods to announce the incident. We will also report the incident handling to regulatory authorities as required.

    • IV.Your Rights

    In accordance with relevant laws, regulations, standards in China, and practices in other countries and regions, we ensure that you have the following rights regarding your personal information:

    1.Right to Access

  • Account Information: You can log in to the “iTourTranslator AR Glasses” app to edit your account profile, change your password, add security information, or perform account association and identity verification.
  • Usage Information: You can view or clear your translation records, call logs, chat histories, and other related information within the “iTourTranslator AR Glasses” app.
  • Order Information: You can review or delete your order records, transaction history, and voucher information within the app.
  • If you are unable to access this information through the app, you can send an email to lx-kj@lianxianit.com. We will respond to your request within 30 days. We will also provide other personal information generated during your use of our products or services if feasible.

    • 2.Right to Rectification

  • If you find that the personal information we process about you is incorrect, and the correction does not affect the objectivity and accuracy of the information, you have the right to rectify or update the erroneous or incomplete information. You can make corrections yourself within the “iTourTranslator AR Glasses” app or submit your correction request through feedback or error reporting.

    • 3.Right to Erasure

  • You can request the deletion of your personal information in the following circumstances:

    • 1.If we have collected, used, shared, or transferred your personal information in violation of laws, regulations, or our agreements.

    2.If we have disclosed your personal information in violation of laws, regulations, or our agreements, you have the right to request us to stop the disclosure immediately and notify the relevant recipients to delete the information.

  • After you delete information from our services, it may not be immediately removed from backup systems, but it will be deleted during the next backup update.

    • 4.Change of Consent Scope

  • If you wish to change the scope of your authorization, you can modify it through the privacy settings in the “iTourTranslator AR Glasses” product. For example:

    • 1.If you withdraw consent or authorization, we will be unable to provide the services related to the withdrawn consent or authorization, and we will no longer process the corresponding personal information. However, withdrawing consent or authorization will not affect the processing of personal information carried out based on your previous consent or authorization.

    5.Advance Notice of Product or Service Termination

  • We are committed to accompanying you, but if for special reasons “iTourTranslator AR Glasses” is forced to cease operation, we will notify you in accordance with legal requirements through the product and/or service main page, in-app messages, emails, or other suitable means. We will also stop collecting your personal information and will delete or anonymize your personal information in accordance with legal regulations.

    • 6.Responding to Your Requests

  • To ensure security, you need to provide a written request or prove your identity in other ways. We may require you to verify your identity before processing your request.
  • We generally do not charge for reasonable requests. However, we may charge a fee for repeated or excessive requests. Requests that are unreasonable, involve excessive technical measures (e.g., developing new systems or fundamentally changing existing practices), pose risks to others’ legitimate rights, or are impractical (e.g., information on backup tapes) may be denied.
  • We may not respond to your requests in the following situations as required by laws and regulations:

    • 1.Related to national security or defense.

    2.Related to public safety, public health, or major public interests.

    3.Related to criminal investigations, prosecutions, trials, and enforcement of judgments.

    4.If we have sufficient evidence indicating that you have malicious intent or are abusing your rights (e.g., if your request threatens public safety and others' legitimate rights or exceeds general technical and commercial cost limits).

    5.If responding to your request would cause serious harm to you or others’ legitimate rights.

    6.Involving commercial secrets.

    V. Third-Party Services

    The “iTourTranslator AR Glasses” service may link to other third-party services, including websites or other forms of services, including but not limited to:

    1.Sharing and Login Features

  • You may use the “Share” button to share content to third-party platforms or use third-party services to log in to the “iTourTranslator AR Glasses” service. These features may collect your personal information, including log data, to function properly.

    • 2.Links and Advertisements

  • We may provide links through advertisements or other means within our service that direct you to third-party services or websites.

    • 3.Integration with Third-Party Services

  • To achieve the purposes stated in this policy, we may integrate third-party service providers' SDKs or similar applications and share some of the information we collect in accordance with this policy with these third-party service providers to offer better customer service and user experience. Currently, the third-party service providers we integrate with mainly include:

    • 1.Message Push Services: For push notifications from mobile manufacturers, microchat, and phone message reminders.

    2.Payment Services: For order payments, transaction verification, income settlement, and payment information aggregation.

    3.Location and Device Information: For obtaining device location permissions, collecting device information, and log information with your consent.

    4.Third-Party Authorization Services: For third-party account login and sharing content to third-party products.

    5.Product Feature Support: For voice recognition, making phone calls, content storage, etc.

    Some of these third-party SDKs or similar applications may collect your personal information directly when you use their services within ours. By using such third-party services, you consent to the collection and processing of your information by them. We evaluate the legality, legitimacy, and necessity of the personal information collection by these third parties, require them to protect your personal information, and ensure they comply with relevant laws, regulations, and regulatory requirements. You can refer to the “Third-Party Shared Information List” to understand the basic information about the main third-party SDKs or similar applications we integrate with. The specific third-party SDKs or similar applications used for individual services may vary, and for detailed information on specific service integrations, please refer to the corresponding service pages and review the specific terms and relevant pages for each service. You can also choose to contact us through the feedback channels listed in the “How to Contact Us” section of this policy, and we will respond to your queries as soon as possible. We will assume responsibility if any free or open-source SDKs cause personal information leakage or other violations of user rights. As mentioned, these services are operated by the relevant third parties. Your use of these third-party services (including any personal information you provide to them) is governed by the third parties' own terms of service and privacy policies (not this policy). You should carefully review their terms. We will only share your information for legitimate, necessary, and specific purposes. We will require these third parties to fulfill relevant confidentiality obligations and take appropriate security measures.

    VI.How We Handle Minors' Personal Information

    We place high importance on protecting the information of minors.

    Our products, websites, and services are primarily aimed at adults. If you are a minor, we recommend that you have your guardian carefully read this privacy policy and use our products and/or services or provide us with information only with your guardian's consent.

    If your guardian does not agree to your use of our services or provision of information under this policy, please immediately stop using our services and inform us so that we can take appropriate action.

    VII. How This Privacy Policy Is Updated

    We may revise the content of this policy from time to time. If such changes materially reduce your rights under this policy, we will notify you before the changes take effect through prominent notices on the page, emails, or other means.

    We will publish any changes to this privacy policy on this page. If you disagree with these changes, you may stop using the "iTourTranslator AR Glasses" products and services. If you continue to use our products and/or services, you agree to be bound by the revised privacy policy.

    Significant changes to this privacy policy include but are not limited to:

    1.Significant Changes in Our Service Model: Such as changes in the purposes of processing personal information, the types of personal information processed, or the methods of using personal information.

    2.Changes in Major Recipients of Personal Information Sharing, Transfer, or Disclosure: Such as changes in the main parties with whom we share, transfer, or disclose personal information.

    3.Significant Changes in Your Rights Related to Personal Information Processing: Including changes in the rights you have regarding personal information and how you can exercise these rights.

    4.Other Changes That May Significantly Impact Your Personal Information Rights.

    VIII. How to Contact Us

    1.If you have any opinions or suggestions regarding the "iTourTranslator AR Glasses" or this privacy policy, you can send an email to lx-kj@lianxianit.com during working hours: Monday to Friday, 9:00 AM to 5:00 PM.

    2.To ensure efficient processing of your issues and timely feedback, please provide identification, valid contact information, a written request, and relevant evidence. We will handle your request after verifying your identity.

    Appendix: Glossary

    1.Personal Information: Information recorded in electronic or other forms that can identify a specific individual alone or in combination with other information, or reflect specific activities of that individual. This includes names, dates of birth, contact information, communication records and content, account passwords, property information, location tracking, transaction information, etc.

    2.Sensitive Personal Information: Information that, if disclosed, misused, or provided illegally, may harm personal and property safety, and could easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. This includes identification numbers, biometric information, bank account details, communication records and content, property information, credit information, location tracking, accommodation information, health and physiological information, transaction information, and information of children under the age of 14.

    3.Device: Any device used to access the "iTourTranslator AR Glasses" products and/or services, such as desktop computers, tablets, or smartphones.

    4.Unique Device Identifier: A unique identifier (sometimes referred to as a UUID or Unique ID) assigned to a device by its manufacturer. It consists of a string of characters used to uniquely identify the device (e.g., IMEI number, MAC address). Unique device identifiers vary in terms of validity, whether users can reset them, and how they are obtained. Devices may have multiple unique identifiers. These identifiers are used for various purposes, including security and fraud detection, and synchronization services.

    5.Cookie: A mechanism that supports the server-side (or script) storage and retrieval of information on the client-side, extending client/server applications with simple, persistent client states. When the server returns an HTTP object to the client, it sends a status message that the client stores. This status message indicates the URL range for which it is valid. Subsequent HTTP requests from the client within this range will return the current value of this status message to the server. This status message is known as a cookie.

    6.Anonymous Identifier: An identifier generated by the "iTourTranslator AR Glasses" based on device parameters through machine algorithms, such as a UID, to help identify a user and provide better products and/or services and improve user experience.

    7.User Profile: The process of collecting, aggregating, and analyzing personal information to create a model of specific personal characteristics of an individual, such as their occupation, economic status, health, education, preferences, credit, and behavior. Direct user profiling involves creating this model using the individual’s own personal information, while indirect user profiling uses data from groups or other sources to form this model.

    8.Anonymization: The technical processing of personal information such that the individual cannot be identified, and the information cannot be restored. Information that has been anonymized is no longer considered personal information.

    9.Affiliated Companies: Refers to Hefei iTourTranslator Information Technology Co., Ltd. and other companies that are related to "iTourTranslator AR Glasses" either directly or indirectly. "Affiliated" means any entity (including individuals, companies, partnerships, organizations, or other entities) that is directly or indirectly controlled by, controls, or is under common control with another entity. "Control" refers to the power or practical ability to direct management and decision-making through voting rights, contracts, or other means.

    Thank you again for your trust and use of "iTourTranslator AR Glasses"!

    APP Operator Basic Information:

  • Company Name: Hefei iTourTranslator Information Technology Co., Ltd.
  • Registered Address: Room A886, Changhe Economic City, Nangang Science and Technology Park, Intersection of Dabie Mountain Road and Tianlong Road, High-tech Zone, Hefei City, Anhui Province, China
  • Office Address: Room 1308, Block A, Zhixin City Global Center, Shushan District, Hefei City, Anhui Province, China
  • Information Protection Contact: 13818924461

    • Updated on August 4, 2024